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What You Need To Know

Come early and enjoy your full Haven Spa experience! We request that you arrive 15 minutes prior to any spa treatment, to allow time to change into a spa robe and fill out any necessary paperwork. As a spa guest, please feel free to take advantage of our ocean view fitness centre, peaceful Sanctuary and eucalyptus steam room. Complimentary parking is available in the underground hotel parkade.

Reservations are recommended. Should you need to cancel or reschedule your appointment, please provide 24 hours notice. Please note that cancellations for groups or Polish Lounge Parties require 48 hours notice in order to avoid a 50% charge. A credit card will be needed upon reservation.

Late arrival may result in customizing your service to fit the remaining appointment time. Full service fee will apply. For the enjoyment and safety of all visitors, Haven Spa guests must be at least 15 years of age. Younger guests receiving services must be accompanied by an adult.

Gratuities are accepted and gratefully appreciated by our treatment providers. Industry standard is generally 15%. Ask about our Pier Points loyalty program to earn gift cards for visiting Haven!

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