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We are doing our utmost to ensure our public spaces, guest rooms and all touchpoints are sanitized and disinfected properly and often.

  • Masks or face coverings are required when in our public spaces, except when eating or drinking.  Should you need a mask, please see a Guest Experience Agent & we will be happy to provide you with one.   
  • We have waived our cancellation fee during this difficult time & just ask that we be given 48 hours notice whenever possible – with the understanding that plans change quickly in this ever-changing environment.
  • Reduced operations & staffing levels are in place to ensure safe social distancing and the ability to meet occupancy limits.
  • We are committed to all-day disinfecting of public surfaces including door handles, railings & furniture.
  • We are committed to all-day disinfecting of individual items such as room keys in between guest use, pens, credit card machine, phones & keyboards.
  • Plexiglass protection screens have been installed at the Front Desk and guests are asked to maintain social distance protocols of 2 meters when in public areas.
  • We are not offering stay over service at this time. Room cleaning will take place at check-out only.  If guests require service during their stay, fresh towels, linens & amenities will be placed outside the room.
  • Rooms are left for 24 hours after a guest has checked out–cleaned thoroughly, sanitized & disinfected & left for another 24 hours before the next guest checks in. In the event a room is required same day as check out – housekeeping will clean the room immediately after checkout and leave for the minimum requirement of 4 hours before the next guest is provided with access. Early check in for these rooms is unlikely.
  • Hand sanitizer is available at various locations throughout the hotel including at the front desk, outside the lobby washrooms and in both elevators.
  • All staff are required to wear face masks at all times in public spaces.  Staff must answer & sign a self health assessment before starting work each day.

Please do not hesitate to contact us if you have any questions or concerns.

Covid - 19 Safety Recommendations

There are steps each of us can take to ensure our safety & the safety of those around you. Please ensure you are following all provincial health guidelines. To reduce your chances of exposure or transmission, we recommend the following:

  • Stay home if you are feeling ill
  • Avoid others who are feeling ill or are unwell
  • Cover your nose & mouth when coughing or sneezing to ensure droplets are not transmitted to others
  • Wash your hands often & with soap for at least 20 seconds
  • Do not greet others with a handshake or a hug
  • Try not to touch you face, eyes or mouth
  • Wear a face mask at all times when out in public & maintain social distancing

Information can be found at the following sites for the most up to date recommendations & requirements:

World Health Organization
BC Centre for Disease Control
Health Canada